Refund policy

Return and Refund Policy – SkincareXpo.com

1. Digital Products Only
All products sold on SkincareXpo.com are digital eBooks. As such, no physical items are shipped, and returns of digital products are not possible.

2. All Sales Final
Due to the nature of digital downloads, all purchases are final. Once an eBook has been purchased and delivered, we cannot offer refunds, exchanges, or cancellations.

3. Non-Delivery Issues
If you do not receive your eBook within 24 hours of purchase due to technical issues, please contact us at support@skincarexpo.com. We will ensure the product is re-sent to your valid email address.

4. Duplicate Payment
In the event of accidental duplicate payments, we will issue a refund for the duplicate transaction after verification.

5. Unauthorized Transactions
If you believe your payment was unauthorized or fraudulent, please contact us immediately. Verified unauthorized transactions will be refunded.

6. Customer Responsibility
Customers are responsible for ensuring they have the necessary software and devices to access the purchased eBook. Refunds will not be issued for incompatibility issues.

7. Contact Information
For refund-related queries, please reach out to:  
📧 xposkincare@gmail.com